To report outages, simply dial 843.369.2212. Through your telephone number, you’ll be linked to Horry Electric Cooperative’s outage reporting system.
PowerTouch is tied to the mapping and customers information systems at Horry Electric, which is a tremendous advantage when it comes to pinpointing the exact location of problems on the system.
Your telephone is a vital connection to your cooperative. The telephone number you provide should be for the telephone at the actual service location for which you might be reporting an outage or other problem with your service.
Please help us keep our records up-to-date, so that when there is a problem, we can apply the full power of PowerTouch to get your power restored as quickly as possible.
Before you call, check fuses or circuit breakers to make sure they aren’t the source of the problem. It’s also a good idea to check and see if your neighbor’s power is also out.
When you call, listen carefully to the instructions and be prepared to leave a detailed message. Information about whether or not your neighbor’s lights are also out; if you have lights in only part of your home; if you see lines down or if you heard a loud noise just prior to the outage is extremely helpful to Horry Electric’s emergency crews.
Telephone numbers and other information in the Cooperative’s records are used only for business purposes by the Cooperative.