How It Works

powertouchbannerIn order for the outage reporting service to work effectively, you’ll need to listen carefully to the instructions.

  • If we already have a record of the phone number you’re using to report the outage, the service will recognize it and will verify the location of the outage.
  • If you have more than one meter billed to your account, you’ll need to follow the detailed instructions provided by the outage reporting service.
  • In the messages option of the menu, you can leave a detailed message, which should include your name, the exact location of the outage and a telephone number where you can be reached if line crews who are working to restore power need to contact you. If you know the cause of the outage, this information is also very helpful.
  • As soon as your information is logged into the service, crews can be dispatched to the location of the problem. The more detailed the information you provide, the easier it will be for crews to locate the problem and restore power as quickly and as safely as possible.